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Return/Exchange Policy

☆ Due to Federal and State health regulations we are unable to receive back the following items: lingerie, undergarments (including panties, girdles, thongs, gaffs, and bodyshapers/padding), breast forms, hosiery, bodystockings, wigs, makeup, and adhesives. Please be sure of your size/selection before you order these items! If you need assistance, please call us at 443-502-0071 or email consultant@transspa.com and we’ll be glad to help you.

☆ Special Order items are firm sale only and may not be included in the Return and Refund Policy. Please email us to discuss policy on these items before purchase.

☆ We do our best, but cannot guarantee availability of items or delivery dates. If you need your items for a specific date or event, please contact us to discuss shipping options and stock availability before purchase — we're here to help!